Employee Assistance Program (EAP)

Spring Health is Pernod Ricard North America’s new Employee Assistance Program (EAP) offering convenient, personalized mental health support to help you navigate any of life’s challenges.

Spring Health is available to Pernod Ricard employees physically located in US and Canada as well as their household dependents.

Pernod Ricard offers Spring Health at no cost to you. Up to 6 free therapy sessions per year are available to each member. Spring Health provides the following with no limit:

 - Care Navigator appointments

- Self-guided exercises - 24/7 crisis support

- Work-life services

Your care with Spring Health is private and confidential. We take our responsibility to protect your privacy very seriously and do not share individual data with your employer, unless requested by you or required by law. For more information about the types of information we collect and/or share, please see our privacy policy and HIPAA notice. Spring Health does not share your assessment responses or whether you use any of our services with your employer. We only use your answers to create a personalized care plan to help you get better, faster.

Get started online at pernodricard.springhealth.com or download the Spring Health mobile app. Have questions about your mental health benefit or your account? Click on the help icon in your account to access support center articles or instant messaging at any time. You can also call:

 1-855-629-0554 in the US

- Press 1 for support in Spanish

- Press 2 for crisis support (available 24 hours a day, 7 days a week)

- Press 3 for general questions/support (available Monday-Friday, 8:00am-11:00pm ET)

Spring Health can assist you with a broad range of mental health needs, from daily challenges to clinical support for anxiety or depression. Examples include:

- Stress and burnout

- Relationship or parenting challenges

- Prolonged depression, sadness, or irritability

- Feelings of extreme highs and lows

- Excessive fears, worries, and anxieties

- Strong feelings of anger - Social withdrawal

- Inability to cope with daily problems or activities

- Suicidal thoughts

- Numerous unexplained physical ailments

- Substance abuse

- Intense fear of weight gain

- Prolonged negative mood

- Difficulties focusing at work

- Need help quitting tobacco.

That’s okay! You can always turn to the “Self-care” section of your Spring Health account. It contains a library of digital exercises created to strengthen your mental wellbeing. Available in multiple languages, Self-care includes everything from quick 3–5 minute exercises called Moments and short videos to longer podcast-style audio and structured courses with bite-sized learnings. Use it whenever you need on-demand support whether it’s managing stress, calming anxiety, improving sleep, boosting mindfulness, or tackling other everyday challenges.

Spring Health offers crisis support 24 hours a day, 7 days a week. If you feel like you need to speak with someone now and cannot wait to book an appointment, call immediately. A licensed professional will answer your call within 60 seconds. You do not need to activate or log in to your Spring Health account to call. Crisis support is available whenever you need immediate assistance, life-threatening or not. If you or someone you know is at risk of harm, call 911 immediately. To reach the Suicide and Crisis Lifeline, call or text 988.

We know that everyone is different, and that’s why we take a personalized approach to your care. After registering, you’ll be asked to complete a short mental health assessment that will make precise care recommendations based on your answers. All of our questions are designed to get to know you, so we can work together and help you stay healthy. After the assessment, you will receive your personalized care plan. Based on your immediate needs and long-term goals, your plan might include therapy, self-guided exercises, or a combination of care options.

Follow these steps to activate your Spring Health account:

- Start at pernodricard.springhealth.com

- Click “Create My Account,” and enter your full name, date of birth, and work email*
   [*No authorization code is needed to register]

- Review Spring Health’s electronic communication agreement and click “Verify Your Benefit”

- Click “Activate Your Benefit” from the verification email

- A new window will open in your web browser where you will re-enter your email and click “Activate Your Benefit” to complete account creation

- Take the assessment and review your personalized care plan

- You can then schedule care directly with a provider, or schedule time to speak with your Care Navigator for guidance or support.

If you have any trouble signing up, visit springhealth.com/support or call:

-             -855-629-0554 in the US

-             1-855-673-1194 in Canada

-             (Monday-Friday, 8:00am-11:00pm ET).

If you’re seeking support for your child or teen aged 17 or younger, depending on the state where you live, you will create and manage a Spring Health account on their behalf. After signing an electronic informed consent, you can then manage their care and get specialized family support, recommendations, and referrals from your Care Navigator.

To add a child to your existing account:

- Log in to your account at pernodricard.springhealth.com

- Under “Also Available to You,” select “Invite a Dependent”

If you haven’t activated your account, follow these steps to get started and book care for a child:

- Follow the steps above to create your account

- When asked “Who’s Signing Up” select “Me + Children”

- You will first create your guardian account, and then the child’s account (each account will require a separate email from your own; we recommend creating a new email for them) - Confirm the child’s email address and sign the electronic consent form on their behalf.

Family members aged 18+ will create and manage their own Spring Health account. You can send them an email invitation from your account, or they can register directly at pernodricard.springhealth.com. Their account will not be linked to yours, and you will not have access to manage their care.

Spring Health Care Navigators are licensed mental health professionals who can guide you through every step of your care journey. With flexible Care Navigation, you’ll get support that fits your needs, from same-day clinical support to long-term advocacy. Working with a Care Navigator is optional: you can immediately start care, book a 20-minute check-in to review your assessment results or explore care options, or connect on-demand for in-the-moment guidance. You can get connected to a Care Navigator through your account at pernodricard.springhealth.com or in the Spring Health mobile app.

Once you’ve completed your assessment, you can schedule and manage an appointment through your Spring Health account on our website and app.

Spring Health providers require 24-hour notice for cancellations. If you miss an appointment or cancel within 24 hours (one calendar day) of your scheduled appointment, you may be charged a late cancellation fee or forfeit one of your covered sessions, depending on the appointment type.

You can send your provider a direct message through your Spring Health account. Sending a message is a fast, secure way to communicate about your care, whether you’re running late to your session, having connection issues, or want to ask a scheduling question. Simply log in and click the “Messages” button to contact your provider.

All Spring Health providers can assist you with general mental health questions and conditions like anxiety, depression, ADHD, and PTSD. You will also see tags listed under each provider noting their specialty areas, such as divorce, grief, LGBTQ+, veterans, and more. Spring Health does not cover autism spectrum disorder and long-term, open-ended psychotherapy. If you need care for a condition not covered by Spring Health, talk to your Care Navigator, who can refer you to resources or providers who can help.

Our providers include master’s and doctorate-level therapists (LCSW, LMFT, LPC, LPA, ANP, PhD, PsyD), psychiatrists, and other physicians, including internists and family practitioners. Our Care Navigators are all master?s-level clinicians. Every provider in Spring Health’s network is licensed with professional credentials, delivers virtual care, delivers standardized assessments, and practices evidence-based therapies.

Psychiatrists are medical doctors (i.e., physicians) who can prescribe medications to treat a condition. Similarly, internal medicine (i.e., internists) and family medicine physicians are trained to address mild to moderate conditions with medications. Therapists do not utilize medications in their practice. Instead, they are highly trained in assessing and treating conditions with talk-based treatments, like cognitive behavioral therapy or interpersonal therapy.

Our physicians are vetted through a rigorous interview and credentialing process and must meet the following criteria:

- Completed residency training in psychiatry, internal medicine, or family medicine

- Board-eligible or board-certified

- Unrestricted licenses in states where they practice

- No active malpractice claims or disciplinary actions

One of the biggest success factors in the journey to mental health is feeling comfortable with your therapist. Spring Health has one of the most diverse provider networks in the mental health industry to ensure that you can find experienced therapists you can relate to.

 We will make recommendations based on your needs and preferences. You can also search for someone to talk to by specialty, gender, ethnicity, language, and other filters, such as the conditions they treat or whether they offer in-person or virtual care. Providers will describe their background in their biography. If you need assistance, your Care Navigator can help match you with a provider that meets your needs.

You do not need to switch providers; however, they may not be covered in the Spring Health network as part of this benefit. To confirm, you can speak with them directly or ask your Care Navigator to look them up by name. If your current provider is not part of the Spring Health network, they can visit springhealth.com/providers and click “Apply Today” to join. When applying, the provider should select “Other” and type “Patient Referral” when asked how they heard about Spring Health. Even if you are engaged with a provider outside of the Spring Health network, you are welcome to use the benefit as additional guidance to better inform your current treatment.

If you are unsure where to start, reach out to your Care Navigator. As a licensed mental health professional, they can answer questions and help you find the best path forward for your child.

According to your needs, Spring Health may recommend connecting with a board-certified physician or psychiatrist for a medication consultation. If medication management is part of your care plan, you can find and book an appointment through your account at pernodricard.springhealth.com or with the Spring Health mobile app. Your Care Navigator can also help you make an appointment. Up to 2 of your covered therapy sessions can be used for medication management.

Medication management appointments are straightforward and simple. During your first appointment, your doctor will ask questions about your treatment history and current symptoms and then discuss treatment options and recommendations. If your doctor determines you need a prescription, they will help you understand how the medication works and answer any questions you have. Your next session will be a shorter follow-up to make sure your medication is working and to make any necessary adjustments.

Spring Health physicians are able to prescribe many different types of medication for your care as needed. Spring Health physicians do not prescribe medications that are considered controlled substances. Medications classified as controlled substances are sometimes utilized for anxiety and ADHD diagnoses. For these needs, Spring Health physicians may be able to make a prescription recommendation that you can discuss with your primary care or another doctor.

As you approach the end of your sessions, you’ll receive an email from your Spring Health Care Navigato. At this point, your Care Navigator will offer to meet and discuss next steps.

Yes. If you choose to continue, all sessions must be completed through the Spring Health platform.

Option 1: Pay out-of-pocket (OOP) – employees who waived our insurance coverage

- Contact your Care Navigator to understand your OOP costs.

- These expenses may be eligible for reimbursement through a Health Savings Account (HSA) or Flexible Spending Account (FSA).

Option 2: Submit for out-of-network (OON) reimbursement – employees on Kaiser

- Insurance companies have contracted rates with certain providers and hospitals.

- When you submit an OON claim, the cost counts toward your OON deductible and out-of-pocket maximum.

- Check with your insurance company to confirm if your plan accepts OON claim submissions.

- You’ll need a superbill (available from your provider or Care Navigator) to complete your OON reimbursement form.

Spring Health can connect you with experts and resources to help you manage day-to-day life. Work-life services are available to help you navigate legal or financial matters, get care for any member of your family, find household service providers, learn about health and well-being, and much more. You can connect with a dedicated consultant for a curated list of local resources and referrals or browse a digital content library to learn more about different kinds of support.

- Family care. Parents and caregivers can use work-life services to find pre-natal care, child care, back-up care, play groups, schools, volunteer opportunities, or support for children with special needs. There is also information available to help you learn about parenting, adoption, child development, and children’s health.

- Elder care. Spring Health has a range of resources for seniors, caregivers, adults with disabilities, or anyone planning for the future. Experts can connect you with elder/respite care services, support groups, organizations that help individuals with a certain disease, and tips to stay mentally and physically fit as you age. Caregivers can get information about caregiver support groups, geriatric care managers for long-distance care, and disease symptoms/progression.

- Daily living. There are a variety of ways work-life services can help you manage day-to-day responsibilities, including assistance with finding apartments, house cleaners, consumer comparisons, emergency services, entertainment services, event planning, volunteer opportunities, moving/relocation services, fitness centers, wellness programs, home repair services, and travel/transportation services. If you need help finding care for your pets, you can get information about veterinarians, obedience training, and sitters/kennels.

- Legal assistance. Legal consultations are available for matters involving divorce, custody, criminal charges, personal injury/malpractice, debtor/creditor, estate planning, real estate, adoption, probate, landlord/tenant, or bankruptcy. Often, concerns can be resolved through a free phone consultation with an attorney, but those who require in-person legal consultation can choose to be connected with a local lawyer.

- Financial assistance. Qualified financial consultants and counselors are available to help you navigate bankruptcy, foreclosure prevention, buying a home for the first time, major life-event planning, college-fund planning, retirement planning, credit card debt, identity theft prevention, and budgeting.

Visit pernodricard.springhealth.com and scroll down to the banner that says “Work-Life Resources.” Enter code pernodricard to access the digital content library and contact information to request support.